General – property of SC RQ FACTORY SRL, Bucharest, Romania, unique registration code RO 36103643, (hereinafter called „” or „RXQUETTE”) runs an online shop under the internet address (hereinafter called „website”). All orders placed by client via the website and our deliveries & services are exclusively subject to the following general terms and conditions, in the version that is valid at the time of the order. We do not accept conflicting terms and conditions of the customer unless we have agreed to their validity in writing.

Right to return
You may return merchandise that you have received within 14 days by sending the merchandise back via our free returns collection service.
Returns will be accepted for consideration only when we receive them in the given time limit, which means that you must ship it out on time.
Please check Shipping & Returns for further details.

Price Policy
The prices are set in EURO currency, they include VAT only for EU countries and do not include delivery costs.

Please note that all shipments outside the EU may be subject to import duties and taxes, which are imposed once a shipment reaches your country. Therefore, additional charges for customs must be borne by you.
The shipping costs are calculated on checkout based on a flat rate depending on the region of the world from which the order is coming from.

We care about your privacy. Please consider reading our Privacy Policy

The design, texts, graphics, structure and all information on site are the exclusive property of SC RQ FACTORY SRL. Any use of any materials and information displayed on this website is forbidden and illegal without the express written permission from SC RQ FACTORY SRL.

The Site is available only to individuals and others who meet the RXQUETTE terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to RXQUETTE, whose applications are acceptable to RXQUETTE and who have authorized RXQUETTE to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase. RXQUETTE reserves the right to restrict multiple quantities of an item being shipped to any customer or postal address.

Intellectual Property, Software and Content
The intellectual property rights in all software and content made available to you on or through this Website remains the property of RXQUETTE and are protected by copyright laws and treaties around the world. All such rights are reserved by RXQUETTE. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by RXQUETTE or its licensors. No license or consent is granted to you to use these marks in any way, and you agree not to use these marks or any marks which are colorably similar without the express written permission of RXQUETTE.

Important notes
 1      The merchandise offered under is presented on the website in the format of digital photographs of existing merchandise. Minor divergences of the images from reality do not constitute a defect of the ordered merchandise.

2      Please note that merchandise presented on the website may no longer be available at the time of the customer’s visit to the website and that the respective prices may have changed.

Complaint policy
Our complaint policy aims to provide a transparent and efficient process for addressing and resolving customer concerns while ensuring timely communication and continuous improvement in our products and services.

RXQUETTE shall refuse any complaint for Products that have been used contrary to their intended use.

RXQUETTE shall ship to the Customer a Product free of hidden defects that would make it unfit for the use for which it was intended, or that substantially decreases this use, that he/she/it would not have acquired it or would have paid a lower price if he/she/it had been aware of them.

Any complaint regarding the Products in their current form and without relation to the delivery must be submitted by e-mail to the address followed by a written confirmation sent by registered letter with acknowledgement of receipt to the customer service at the following address RXQUETTE – RQ FACTORY SRL – 161 1 decembrie st – 077180 Tunari, Ilfov, Romania.

RXQUETTE is committed to addressing and resolving all complaints in a timely manner, with an established service standard of completing the resolution process within a maximum of 10 business days.

Conclusion of contract

1      The contract between you and RXQUETTE is not valid until we send the ordered merchandise to you. By sending the order form provided on our website to us you make a binding offer to enter into the contract. You finalize the order by entering all information during the order process and sending the order form to us by clicking on the „PLACE ORDER” button.

2 is entitled to reject orders without indicating any reasons, in particular if there is well-founded suspicion that the merchandise purchased via the internet is to be sold to third parties commercially.


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