Terms of service

General

This website is operated by RXQUETTE. Throughout the site, the terms “we,” “us,” and “our” refer to RXQUETTE. By accessing or using our website, you agree to be bound by the following Terms & Conditions. If you do not accept these terms, please refrain from using our site. We reserve the right to update or modify these Terms & Conditions at any time. Continued use of the site constitutes acceptance of any changes.

Privacy policy

When placing an order, we collect your name, contact information, shipping address, billing address, and payment details. This information is used to process your order, ensure accurate delivery, and communicate with you. For more details, please refer to our Privacy Policy.

Orders & payment

All orders are subject to acceptance and availability. Payments are processed securely. Prices include VAT only for EU countries. Shipping fees are calculated at checkout. For deliveries outside the EU, additional duties and taxes may apply and are the responsibility of the customer.

Cancellation

Please note that once an order is placed, it cannot be amended.

Shipping

All RXQUETTE orders ship worldwide via FedEx. Please note that recipients are responsible for any applicable duties and taxes. RXQUETTE is not liable for delays caused by customs or carriers.

Returns & exchanges

We accept returns within 14 days of receipt, provided items are in original condition, unworn, and with all tags attached. RXQUETTE takes full responsibility for providing the return label and covering associated shipping costs. For assistance, please contact concierge@rxquette.co.

Intellectual property

All content, designs, and trademarks on this website are the property of RXQUETTE. Use or reproduction without express permission is prohibited.

Limitation of liability

We are not liable for indirect or consequential damages arising from your use of the website or products purchased, including loss of profits or data. Our maximum liability for any claim is limited to the purchase price of the product in question.

Governing law

These Terms & Conditions are governed by the laws of the European Union. Any disputes will be resolved exclusively in courts competent for RXQUETTE’s registered office.

For inquiries, please contact us at concierge@rxquette.co.